You can buy commercial support for eCos and RedBoot from a number of vendors. The support can be tailored to your needs, covering everything related to embedded development with eCos: porting the toolchain and eCos/RedBoot to a new architecture or platform, adding new features or drivers to eCos, support of the toolchain, support of eCos/RedBoot, training, etc.

Some businesses provide commercial grade support more suitable for those who need fast turnaround with detailed answers. Contact the eCos maintainers with your requirements and they may be able to put you in touch with an appropriate vendor.